(1) Establish clear and perfect complaint channel and solution procedure;
Handle customer’s complaints and suggestions with timely and effective manner.
(2) Make clear department responsibility and carry out scientific management step by step in;
Effective supervision team provides strong guarantee for the implementation of the service.
(3) Standardize service program and provide a variety of solutions and services styles.
(4) Effective service monitoring mechanism, to improve service quality and efficiency.
(5) Professional quality management and directions.
(6) Qualified service commitment.
(7) Complete pre-sales, after-sales service.